ActiveVie Inc. offers a money-back guarantee on products returned within 30 days from the date of sale to be eligible for a refund or credit. Products must be returned in their original packaging and must be unopened and unused. The product must not be altered, damaged, or marked upon in any way.
No refund is available for products damaged by abuse or misuse, or for merchandise sold on a closeout or clearance sale, or which is otherwise sold as a “special” and identified as nonrefundable.
Shipping costs are not refundable, and it is the customer’s responsibility to pay for return shipping charges on merchandise being returned to the Company unless the merchandise is defective or is received by the customer in damaged condition.
There is a $2 re-stocking fee for each product that is returned.
If you receive an item that is damaged, broken, or defective, please contact us as soon as possible at email@example.com or through one of our support agents in our live support chat. ActiveVie Inc. only accepts these claims within five (5) business days of receipt. Please examine each shipment of product or tools carefully and contact us in a timely manner. Photos may be requested. A pre-paid shipping label may be provided to you by ActiveVie Inc. for any necessary returns of defective items. If the damage or defect is a direct result of the shipping carrier, you may be likewise asked to help participate in any claims ActiveVie Inc. may file to collect reimbursement for damages to your order. Limit of one return per order.
Shipments lost by a carrier are the responsibility of ActiveVie Inc. and the carrier. If your package has been lost by a carrier, please get in touch with our customer service department to have the package re-shipped free of charge. We are not responsible for shipments that were lost due to mistakes in your shipping address, so please be sure to double-check to verify the correctness of your shipping address.
If there is an error in your shipment, contact ActiveVie Inc. to rectify the issue within five (5) business days. We regret we cannot correct any shipments, replace missing ordered product, etc. if we are not informed within 5 business days. Please check all received orders promptly to ensure that all of the items meet your level of satisfaction. We will work with you to repair any errors as quickly as we are able to; including expedited shipping when necessary.